Shipping Policy
All orders are processed within 1 to 2 working days (excluding weekends and holidays) after receiving your order confirmation e-mail. You will receive a new notification when your order has been shipped.
Rates and estimates of interior shipments
For the Calculated shipping costs : The shipping costs of your order will be calculated and displayed at the time of the order.
| France |
Relay point: 5.50 € (Offered from 100 € purchase) Delivery: 3-6 days Standard Signature: 6,90 € (Offered from 110 € purchase) Delivery:2-4 days (refund or return if the parcel is lost)
|
| Belgium, Luxembourg |
Relay point: 7,90 € Delivery: 3-6 days Standard: 9,90 € Delivery: 3 days
|
| Spain |
Relay point:9,90 € Delivery: 3-6 days Standard: 12,90 € Delivery: 4-8 days
|
| Germany, Italy, United Kingdom |
Standard: 12,90 € Delivery: 4-8 days
|
| Greece |
Standard: 14,90 € Delivery: 4-8 days |
| Rest of the world | International: 20 € Delivery: 4-15 days |
How can I check the status of my order?
When your order will be shipped, you will receive an e-mail notification from us that will include a tracking number that you can use to check its status. Please allow a period of 48 hours for the tracking information to be available.
If you have not received your order within 5 days of receiving your shipping confirmation e-mail, please contact us at contact@bylouise.fr by indicating your name and order number, and we Examine for you.
Refunds, returns and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original state, and we will refund the total amount of the order, see our Return policy
If you have any other questions, do not hesitate to contact us at contact@bylouise.fr.