Refund policy

You can return any item to us within 14 days of receiving the order.

Any return that does not meet this deadline cannot be processed.

RETURNS SHALL BE MADE ONLY BY POST AND THE COSTS SHALL BE BORNE BY THE CUSTOMER.

We refund the amount paid for the purchase of the item excluding shipping costs directly to your account used at the time of purchase.

If you want to get another size/color you will have to place a new order.

All returned items will be inspected. They must be unused/worn/washed, with the label and in their original state. Any returned product that is incomplete, damaged, worn or dirty will not be picked up and returned to you.

To know the return address please send us an email to:

contact@bylouise.fr


NO RETURN WILL BE ACCEPTED ON SALES, PROMOTIONS OR FLASH SALES. ANY RETURN WHICH DOES NOT COMPLY WITH THESE INDICATIONS SHALL BE RETURNED TO THE CUSTOMER AT HIS OWN EXPENSE.

For any questions or complaints please contact us at the following email address:

contact@bylouise.fr