We answer all your questions.

Returns Policy

Upon receipt of your package, you have 15 days to return your items.

Here's how to proceed:

1. Contact the service
Send an email to the following address: contact@bylouise.fr

2. Complete the return voucher
Choose your return mode

3. Send the package

* Note that items on sale are neither taken back nor exchanged.

You will receive an email as soon as your refund has been made. The delay varies between 5 to 10 working days, the time that our after-sales service team processes your package.

Our collections

Regarding the parts we pick, our suppliers are located all over the world, from France to Italy. We want to offer you the best that is, that'is why we take special care in the choice of our employees and their know-how.

Maintenance Tips

We indicate the care instructions for your part on the corresponding product sheet.

We recommend a gentle wash at 30°C for the majority of our items.

You can also refer to the recommendations on the garment label.